General Terms and Customer Information

I. General Terms and Conditions

§ 1 Basic Provisions

(1) The following terms and conditions apply to contracts concluded with us as the supplier (MycoVital Gesundheits GmbH) via the website www.mycovital.de. Unless otherwise agreed, we object to the inclusion of your own terms.

(2) A consumer within the meaning of these provisions is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. An entrepreneur is any natural or legal person, or partnership with legal capacity, who acts in the exercise of their commercial or independent professional activity when concluding a contract.

§ 2 Conclusion of Contract

(1) The subject matter of the contract is the sale of goods.

(2) By listing a product on our website, we submit a binding offer to conclude a contract via the online shopping cart system under the terms specified in the product description.

(3) The contract is concluded via the online shopping cart system as follows:

  • Goods intended for purchase are placed in the “shopping cart” and can be amended there.
  • After clicking “Checkout” or “Proceed to Order” and entering your personal, payment and shipping data, you will be shown a final order overview.
  • If you use an instant payment system (e.g. PayPal, Amazon Pay, Sofort), you will be redirected to the provider’s page. Afterwards, the order overview is displayed.
  • Before submitting the order you can review, change or cancel your entries at any time.
  • By clicking “Place binding order” you accept the offer and the contract comes into effect.

(4) Requests for a quote are non-binding. We will send you a binding offer in text form (e.g. by email), which you can accept within 5 days.

(5) Order processing and transmission of all required information takes place by email (partly automated). Please ensure your email address is correct and that you can receive our messages (e.g. no spam filter).

§ 3 Term and Termination of Subscription Contracts

(1) Subscription contracts are concluded for an indefinite period and may be terminated by either party with one month’s notice to the end of the month.

(2) The right to terminate without notice for good cause remains unaffected.

(3) Termination must be given in writing (e.g. by email) or via the online cancellation function.

§ 4 Special Provisions for Payment Methods

(1) SEPA Direct Debit

Your SEPA mandate authorizes us to collect payments from your account. Collection occurs 7–14 days after contract conclusion. Pre-notification is 5 days before debit. Please ensure sufficient funds; you bear any return fees.

(2) Payment via PayPal

Payment is processed by PayPal (Europe) S.à.r.l. et Cie, S.C.A. (Luxembourg). You are redirected within the checkout flow. Details at paypal.com/de/webapps/….

(3) Payment via Stripe

Payment is processed by Stripe Payments Europe Limited (Ireland). You are redirected within the checkout flow. Details at stripe.com/de.

§ 5 Right of Retention & Retention of Title

(1) You may only assert a right of retention against claims from the same contractual relationship.

(2) The goods remain our property until full payment of the purchase price.

(3) Additional rules apply for entrepreneurs, e.g. on resale and processing.

§ 6 Warranty

(1) Statutory warranty rights apply.

(2) Consumers must check delivery for completeness, defects and transport damage and report them immediately. Failure to do so does not affect statutory rights.

(3) Deviations are only agreed if disclosed before contract conclusion.

(4) Different rules apply for entrepreneurs (see Part I).

§ 7 Choice of Law, Place of Performance, Jurisdiction

(1) German law applies. Consumer protection under mandatory law of the consumer’s habitual residence remains unaffected.

(2) Place of performance and jurisdiction for merchants is our registered office, unless the customer is a consumer.

(3) UN sales law is expressly excluded.

II. Customer Information

1. Seller Identity

MycoVital Gesundheits GmbH
Talweg 4
63694 Limeshain
Germany
Phone: +49 6047 3791-200
Email: info@mycovital.de

We are neither willing nor obliged to participate in proceedings before a consumer arbitration board.

2. Conclusion of Contract

The technical steps and correction options for contract conclusion are set out in § 2 of the General Terms and Conditions (Part I).

3. Contract Language & Storage

The contract language is German. We do not store the contract text. You can save or print it via your browser. After we receive your order, we will email you all essential data again.

4. Codes of Conduct

We adhere to the Händlerbund Management AG quality seal criteria:
haendlerbund.de/.../kaeufersiegel-zertifizierungskriterien.pdf

5. Key Features of Goods or Services

Key features are described in the respective offer.

6. Prices, Shipping Costs & Payment

All prices are total prices including taxes. Shipping costs are shown separately and borne by the customer unless free shipping applies. Deliveries outside the EU may incur additional fees (duties, taxes).

Payment methods and due dates are indicated in the checkout or in the respective offer.

7. Delivery Terms

Delivery times, restrictions and risk transfer are stated in the checkout and governed by law.

8. Statutory warranty right

Liability for defects is governed by the “Warranty” provisions in our General Terms and Conditions of Business (Part I).

9. Term & Termination

See § 3 of the General Terms and Conditions (Part I) and the respective offer.